"Initial Assessment" refers to the period after the OPHD intake team receives a report, during which OPHD makes several attempts to contact the impacted party to offer them resources and the opportunity to speak with an OPHD staff member about their options.
In 2023-24, over 1,500 cases were closed following initial assessment ("CFIA"). Figure 19 provides a breakdown of the various reasons that led to this outcome.
In almost 60% of CFIA cases, the reason was that there was insufficient information to carry out a resolution process. In most of those cases, OPHD did not receive a response after making several attempts to contact the affected individual(s) named in the report. The second most common reason for CFIA outcomes (12.2%) was that the conduct alleged in the report, if found to be true, would not rise to the level of a policy violation. Because there can be more than one reason for a CFIA outcome, the total in Figure 19 is greater than the overall number of CFIA cases.